Today we’re going to be reviewing the online travel agency JustFly.com. They are an American based travel agency that serves international customers. They’ve been around for 10 years and have taken over a large portion of the market share in the US. While yes, JustFly is large, what we;re going to be looking at today is what their actual customers are saying about them to see if they are indeed a trusted online travel agency worth spending your money on.
To do this, first we’re going to need to find a reliable source for online reviews. The internet is simply littered with un verified people making climas about companies and so we’re only going to be looking at trusted review platforms like sitejabber and trustpilot.com. These companies require customers to submit proof of purchase before being able to submit their review.
JustFly Reviews on SiteJabber 2018
In total JustFly has received a total of 2,400 reviews on SiteJabber with an overall score of 3.5 stars out of 5. The break down is listed below:
The first review that we’ll look at today comes from Kristine K. who talks about JustFlys customer support giving them a 4 star review:
“I’ve booked with several online travel agents before and there were certain things I never really liked about them.
However, when I had to travel to Victoria, BC for the summer, I had no choice but to book with another agent online. I tried JustFly, although I was a bit skeptical at first. Well, I was quite surprised at how easy it was to complete my booking.
Throughout my trip, I had no problems. When I was about to head back to Virginia, I called them just to make sure I won’t get into trouble at the airport. Their call center agent was polite and assured me that everything was in order.
I was able to return to Virginia on my scheduled flight. It was amazing!”
The next review comes from Lowell O. who also gave justfly a 4 star review.
“I went home to Calgary this summer and I needed to book a flight ASAP. This is my first time to book online, I usually do it with my local agent. Apparently, they had to close shop because the owner needed to fly for the summer as well, but that’s a different story.
Anyway, this is how I discovered JustFly. I really did not know what to do at first, thank goodness they have their 1-800 number on the website. So, I dialed the number and the agent on the other line was able to help me book a round trip ticket.
JustFly is the best and they made my summer awesome.”
The last SiteJabber review we’ll look at comes from Susie B. who also gave them a 4 star review:
“I tried Justfly.com when I was looking for an affordable flight to the outback. I can say so far that they are the best travel agency that Ive encountered. The booking procedure is swift and the website is very user friendly, unlike other websites, where I need to click a lot of links before I get to the information I needed.
My Australian trip was memorable thanks to them. I called them prior to my flight and they provided all the additional information that I needed.
Add to that, their call center was very accommodating. Honestly, I had initial hesitations when I dialed their toll-free number because of the negative reviews about their customer support. However, Cathy, the agent on the other line, proved those reviews wrong.
I think some negative reviews about the website were just overrated. Keep up the good work guys!”
All in all, people are pretty happy with justfly on sitejabber, it’s mostly all 4 to 5 star reviews with the ocassional complaint which JustFlys customer support team responds to in order to resolve the complaint. Next we’re going to look at TrustPilot, another large online review platform to see what people are saying about JustFly there.
All in all JustFly has received 137,000 reviews on TrustPilot with a total of 5 stars. Let’s have a look at what people are saying.
The first review comes from Elizabeth Ricchio who has used JustFly several times and gave the company a 5 star review.
“I have used JustFly for several trips and have never been disappointed:)”
The next review comes from Deborah who also gave them a 5 star review stating that it was extremely easy to book her ticket.
“This is by far the easiest search sight I have ever used.
I was able to save a good amount of money by using the flexable
flight date options”
and finally let’s look at Alicia had to say about using JustFly:
“Just clicked and well a it was that easy and pleased with my experience. Yes I will recommend this company to anyone.
All in all we can see that customers are quite satisfied with their experience using JustFly. Have you used JustFly before? What has your experience been like?