Auckland Airport Reviews

Auckland Airport Reviews-jean-battenThe land area of the airport was initially used by Auckland Aero Club as an airfield which was host to 3 De Havilland aircraft in 1928. But in 1930 the development of the airfield was started to create an airport that will serve Auckland. The international terminal of Auckland Airport (AKL) is named after Jean Batten who made the first inaugural flight from England to New Zealand in 1936. And did you know, the actual little plane that you seen on the ceiling of the airport was the same plane used by her?


Auckland Airport Reviews-insideSince Auckland is the biggest city of New Zealand and being that the airport was situated here. Expect that AKL will have several passengers every day. There are also a lot of facilities located throughout AKL and to know your whereabouts, help centers is located on both terminals.  Some ambassadors wearing blue coat as uniforms are help personnel to assist customers of information regarding the airport. While the restrooms are well distributed, shower rooms are located in the international terminal.

Auckland Airport Reviews-shopsSome of the best sleeping spots of the airport is actually closed since August 2016 for renovation. When we checked on Auckland Airport  reviews, overnight travellers had mentioned of cold temperature and noise. It will be wise to bring a sweater or blanket and earplugs or noise-cancelling earphones.

Additionally, Auckland Airport has a free WiFi access, but it’s only free for the first 30 minutes; the succeeding usage will be paid. There duty-free stores or more than 75 shops in AKL, while food establishments are located at the international terminal. Since the airport is operational for 24 hours, the stores will be open and closed depending on their schedules.


Auckland Airport Reviews-rail-linkGetting to and from the airport is easy, since the airport is in between Manukau and Auckland. If you are driving, you just have to take Highway 1 and exit to Gilles Avenue, from there you can access the airport with signs shown on Highway 20. Believe me this will only take approximately 30 minutes.

There are other means of transportation, but will take more travel time. Taking the Skybus will take 45 minutes while taxis goes about 35 minutes.

Location – Traffic – Service

Auckland Airport Reviews-air-new-zealandAs the largest and busiest airport in New Zealand, Auckland Airport is located 14 miles south of Auckland. The airport serves as the hub for Air New Zealand, Jetstar Airways and Virgin Australia. AKL is composed of 2 terminals: domestic and international, and 2 runways. Auckland Airport had successfully accommodated 17,118,027 and this was based on statistics from May 2015 to 2016. The airport had obviously been receiving growth in passenger volume, just by comparing last year with over 15.8 million.

Airport/Terminal Map
Auckland Airport Reviews-map

Auckland Airport Reviews and News

We tried checking online for Auckland Airport reviews. Skytrax’s site took our attention where the airport got an overall rating of 5/10, this was based on 195 reviews. However, what we noticed majority of the feedback shown online were complaints of the services of the airport. As one reviewer recently said

“Auckland Airport is supposed to be the gateway to New Zealand, but instead it is an embarrassment. So many flights arrived, and so little management of arrival that everybody has to find their own way, fight amongst themselves when the smartgate machines don’t work and that staff are so over-run, they can’t check our bags properly.”

To see more of these stories, click here.

The airport is still currently being led by their CEO, Adrian Littlewood and as a commitment, he promised a continuous growth of the airport. He actually said “I’m looking forward to leading the Airport team to build on the recent growth delivered by the Airport and meet the increased market expectations we face.” Also plans were made that they’ll merge the two terminals in one roof.
Auckland Airport Reviews-logo
How To Reach Them?

  • Airport Code:        AKL
  • Phone Number:   +64 9-275 0789 or 0800 247 767
  • Fax Number:        +64 9 275 5835
  • Website URL:
  • Address:                 Ray Emery Dr, Auckland 2022, New Zealand


Auckland Airport is part of the top 100 airports in the world and this year, they’re on the 21st spot. Still not a bad thing even AKL was on the 15th last year. Despite the negative reviews piling up online, the airport doesn’t back down and continues to make development to achieve customer’s satisfaction.

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