Aer Lingus Reviews

Aer Lingus Reviews-steven-kavanagh

Steven Kavanagh

Aer Lingus was founded on April 15, 1936 with £100,000 starting capital. The first chairman was Mr. Sean O’huadhaigh and he inaugurated the first flight of the airline on May 27, 1936. The airline really made a good start that recently they received the honor of the 61st spot in this year’s “The World’s Top 100 Airlines” by SkyTrax.

Aer Lingus is the national flag carrier of Ireland with a fleet size of 51 consisting of 4 Airbus A319, 33 Airbus A320, 3 Airbus A3321, 8 Airbus A330, and 3 Boeing 747. The airline is headquartered at Dublin Airport with the company slogan “Smart flies Aer Lingus.”

Aer Lingus means Air Fleet in Irish. This name was a suggestion of aviation enthusiast and county cork surveyor, Mr. Richard O’Connor. The airline now serves 82 destinations with more than 3,700 employees worldwide.

After 26 years in service with the airline, the 47-year-old Irish man with 10 years’ experience in marketing and advertising, Mr. Stephen Kavanagh, is the new Chief Executive Officer of Aer Lingus.

Aer Lingus Services: Inflight and Official Website

Aer Lingus’ Gold Circle program is a pointing system service like other airlines’ frequent flyer programs, wherein customers receive Gold Circle Points by travelling with Aer Lingus Airlines, and can redeem points for discounts and freebies. To grasp more information about their program, click here.
Aer Lingus Reviews-page
The official website provides travellers a lot of saved time through online transactions. Customers can find flight airfare, hotel reservations, car rentals, manage booking, check-in online, and check flight status. Vacation packages are also promoted on the main page of the site.
All of these features can also be accessed using smartphones by downloading the mobile version, available in the App Store, Google Play Store, and on Blackberry.

Aer Lingus Reviews-cabinThe airline serves Irish and Western cuisine in long-haul flights depending on the customer’s cabin class either Economy or Business. If customers are on short-haul flights, SkyCafe is their on board menu where customers get to choose from hot or cold meals.

Seat back AVOD (audio video on demand) is the inflight entertainment on all flights with Aer Lingus. Travellers get to enjoy a range of the latest movies, TV shows, music, books, audiobooks, and games.

Aer Lingus Reviews of Passengers

Aer Lingus Reviews-crew
I went to read some Aer Lingus reviews from AirlineRatings.com and Airlinequality.com and it seems like the airline was recently having issues with their refunds, return flight arrangements, and rebooking processes. One loyal customer said, “Me and my family booked with Aer Lingus many times in a year between Amsterdam and Dublin. Now there is one flight that I couldn’t take. Rebooking costs more than booking a complete new flight. It’s sad that it doesn’t seem to be possible to arrange any kind of refund since I am a regular customer.” She gave the airline a 3/10 rating.
Aer Lingus Reviews-logo
How To Reach Them?

  • Website URL:                     http://www.aerlingus.com
  • Contact number:               +353 1 8868 202
  • Contact Email:                   customerqueries@aerlingus.com
  • Fax Number:                      +353 1 8863 832
  • Head Office Address:        Head Office Building, Dublin Airport, Dublin, Ireland

Conclusion

Judging from all the information I read from several Aer Lingus reviews, the airline might not be considered as one of the best airlines, however, with the right pacing and wise decision-making, Aer Lingus was able to maintain satisfactory customer service and didn’t rely on just luck. Feel free to leave a comment below.

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